Phone calls that formerly went to the busiest branch offices are now answered by the call center, which lets branch employees focus on customers at the counter.Arrested. This is especially useful to callers after normal business hours.
Self-service menu options for assistance with frequently asked questions such as branch office hours and locations. The ability to assign customers a service number that can be used if a customer must call back. (At the beginning of an operator assisted call, customers are asked after pressing zero to provide their driver's license or personal identification card number, which lets the system identify a caller and retrieve information about previous calls. It interprets verbal information and retrieves the caller's file, including call histories. A program that lets service representatives spend time directly assisting callers rather than searching for customer data. Phone call routing to service representatives who have the expertise best suited to addressing customers' specific issues. It is easy to remember and has many great features including: The local branch numbers were replaced with a single toll free number: 1-888-SOS-MICH (88). TIP: Scheduling your visit is the best way to minimize your time in the office. All offices are closed on state holidays. Some offices may close for lunch or may only be open on certain weekdays. Central Time) on Monday, Tuesday, Thursday, and Friday, and from 11 a.m. If you’re unable to schedule a visit, you can stop by an office and staff will serve you if there is availability, invite you to wait or return for the next opening the same day, or assist you in scheduling a visit convenient for you, often for the next day. To schedule your visit, visit Online Services or call 888-SOS-MICH (88). Visits may be scheduled up to six months in advance. 
When you schedule a visit, the system will walk you through everything you need to bring with you for your transaction, helping you to avoid having to make a return visit. We recommend scheduling a visit, so you can be served on time and be back on your way in about 20 minutes. When you schedule an office visit, you will be able to select a time and day convenient for you.
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